FAQs - Maxwell Cruise

Frequently Asked Questions

Do I need to be vaccinated or test for Covid-19 to board the Cruise?

Current policies no longer require Covid 19 vaccination or proof of testing. NCL reserves the right to change these policies at any time and all guests are expected to follow these policies as written at the time of sailing. All guests will be notified of any changes to NCL’s health and safety policies. Please refer to NCL’s Sail Safe page for the most up to date information.

What Health and safety protocols will be in place?

All health and safety policies as set by NCLand can be reviewed on the health safety page by clicking here.

What happens if someone tests positive for Covid -19 while onboard?

Guests who have symptoms of COVID-19 while onboard should immediately contact the onboard medical center for further instruction. Onboard medical consultations and treatments are provided at a charge for all respiratory illnesses. Medical centers will be equipped to test for COVID-19 onboard and if a positive case is identified, contact tracing for that individual will begin immediately and occur at the same time as treatment.

We have also enhanced our onboard medical capabilities with additional staffing and enhanced facilities. This includes an increase in intensive care unit capacity, new and upgraded equipment, onshore medical institution partnerships, telemedicine capabilities and additional robust consultation and treatment options. Onboard medical centers are also abundantly stocked with common prescription medications, remedies, and virus-testing equipment as available.

Do I need to register an account?

Yes, all guests need to register an account. We need full legal names, dates of birth, citizenship as well as addresses, email, phone number and emergency contact for all passengers. Only one guest needs to make the booking. When booking you must put in the first name, last name and email of your traveling partners in order for them to be placed in your reservation.

Register your account today.

What is included in the price?

  • 5 nights’ accommodations onboard the Norwegian Pearl
  • Port stops in Grand Caymen and Ocho Rios
  • TWO Maxwell Concerts
  • All concerts and cruise events (outside of any limited access/purchase events)
  • All meals & snacks (excluding specialty options and restaurants, and possible room service fees)
  • Coffee, tea, iced tea & juices (excluding specialty coffee’s, teas, etc)
  • Full use of ship facilities: pools, whirlpools, fitness center, salon, spa, casino, Duty-Free Shopping & all Norwegian Cruise Line events

What IS NOT included in the price?

  • Taxes, Government Fees, Prepaid Gratuities and Booking charges ($399.00 per person added to the cabin price)
  • Arrival or Departure transfers from Airport or Cruise Ship
  • Personal expenses such as souvenirs, spa treatments, gambling & island tours
  • Airfare or Ground Transportation to Miami
  • Soda and alcoholic beverages
  • Dining in specialty restaurants
  • Add on or VIP events that may be added later

What documents do I need to travel?

U.S. citizens traveling on cruises that begin and end in the same U.S. port must show proof of citizenship (such as an original or certified copy of a birth certificate) and a government-issued photo ID (such as a driver’s license). Effective June 1, 2009, U.S. citizens traveling on cruises that begin and end in different U.S. ports, or begin or end in a foreign port, must have a passport or other recognized document.

U.S. Alien Residents need a valid Alien Resident Card. Canadian citizens must present a valid passport. Non-U.S. citizens need a valid passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable. CLICK HERE to review full details of Carnival’s travel documentation requirements. To get a passport, visit your local post office or library for an application. To verify this information, please visit the US Department of State website.

How can I get to the ship (transportation)?

The cruise leaves from the port of Miami.
Click here for transportation information

Do children get a discount? / Age Requirements

The cruise is all ages, but there are no discounts for children. Some children’s programs and experiences may be closed during the course of the cruise.

Any guest under 21 must sail in a cabin with a guest over 21.

Please be aware that while the cruise is all ages, music cruise can often be more adult in nature and parental discretion is advised.

Where can I eat?

Breakfast, lunch, and dinner are served every day in the dining room, buffett and at all restaurants based on operating hours. Food is also served 24 hours a day through room service. (Fees may apply for room service orders).

How much money will I need to bring?

This is dependent upon your personal spending habits and budget. Excursions/Tours range from $20-$150 per person. Spa services range from $30 and up. According to your personal budget, set aside money for optional expenses.

What should I pack?

Dress is casual (shorts, shirts, skirts, jeans, etc.). Theme nights, if any, will be announced before the event. Make sure to bring plenty of sunscreen.

Is there a doctor onsite?

Should a guest require medical attention while onboard one of our vessels, the Infirmary staff is available to assist 24 hours a day. The Infirmary is equipped to treat minor non-emergency matters. Physicians are available to render services at a customary fee. While at sea or in port, the availability of medical care may be limited.

Can I purchase a Private Event Pass separately?

No, the cruise must be purchased as a package including your cabin and all events (outside of private events or add ons). Some events may be limited due to capacity of the onboard venue.

Lineup Changes

The celebrity & artist lineup is subject to change. No refunds will be given in the event of any artist changes.

What is the cancellation policy?

Please read the cancellation policies for this chartered cruise. All payments are non-refundable. These cancellation policies differ from the standard cruise lines policies. ALL  WILL BE ASSESSED A 100% CANCELLATION FEE.

There are no refunds for boarding denials or quarantines due to illness.

What is the policy for name changes?

Name changes are permitted for $100 per person, however at least one guest from the original reservation must remain in the room. Changing all names in a room are not permitted and considered a cancellation. Name Changes are not permitted for Match Program or Single Reservations. Cancellation penalties will apply.

The person taking your place needs to register at www.reservations.rosetours.com and add their credit card information. You must work out the money already paid among yourselves. The person taking your place pays the remaining balance to Rose Tours.

When you are ready to complete the name change, email one of the staff at Rose Tours the name of the person taking your place and who is paying the $100 name change fee.

Also have your roommates email one of the staff at Rose Tours that they approve the name change. No name change will take place till everyone on the reservation agrees in writing to the change. Once all the emails have been received, the name change will be completed. The $100 fee will be charged and confirmation will be emailed to all roommates.

Name changes can be completed up to 1 month prior to the event. No name changes will be made after the deadline.

Double Bookings

You cannot double book yourself on the event. If you double book, your reservations will be cancelled and your money refunded.

Can I upgrade/downgrade?

Upgrades are taken on a per reservation basis, if there is availability in the room and for the event itself.

Downgrades are prohibited. No Downgrade request will be taken.

Can I reserve my space for the concerts/events?

All events, outside of private events or add ons, are GA and first come first serve. No guests will be able to save spots at any time. No tents or personal chairs are permitted at any time. Any guests who bring these items will be required to leave and put them back in their cabin.

Pool Deck concert seating is first come first serve. There will be a standing only section in the front for those that want to be close. No seating is guaranteed at any event, but Rose Tours will do it’s best to accomodate guests with as many chairs as possible in each venue.

How do you handle my personal data?

Our privacy policy is agreed to at the time of booking. You can review this policy here.

What are the terms and conditions?

Our terms and conditions are agreed to at the time of booking. You can review these terms here.

I need an Accessible cabin. How do I book that?

If you are in need of an accessible cabin, please book a cabin of your choice, include a note in regards to your request, and call Rose Tours at 215-663-8800.

Wheelchair accessible staterooms are available, but in very limited supply. They will be held back for the initial onsale and assigned in order of request once all necessary forms are completed.

Accommodations will be made for all events to the best of our ability.

How do I contact Rose Tours?

If you have any other questions or need assistance, Rose Tours is available Monday through Friday from 9AM to 5PM ET. All reservations are done online, but please call if you need any assistance.

Phone: 215-663-8800

Email: maxwellsurbanhangsuitecruise@rosetours.com